Frequently asked questions
How can we help you?
Type your question, topic or keywords and we will show you the most useful answers.
Featured questions
Do you have questions? Check the most frequently asked questions by users.
Categories
Explore frequently asked questions by categories to make it easier for you to navigate, discover subcategories, and clarify any doubts you may have.
Your travel documents
Check the documents required to fly with Canaryfly.
Fares
Discover the differences between our fares and what each one includes.
Billing and Boarding Passes
Find information about boarding passes and how to check in online.
Baggage
Learn all the details about baggage for your trip.
Payment Methods
Check the available options to pay and complete your bookings.
Changes and Refunds
Find out how to change your flights or request a refund.
Special Needs
Find assistance for passengers with special requirements.
Traveling with your pet
Review the conditions and requirements for flying with your furry companion.
Contact and Canaryfly offices
Find our offices or contact us through our channels.
Download now the Canaryfly App!
Canaryfly © 2012-2026
Secure SSL
