Frequently asked questions

How can we help you?

Type your question, topic or keywords and we will show you the most useful answers.

Categories

Explore frequently asked questions by categories to make it easier for you to navigate, discover subcategories, and clarify any doubts you may have.

Documentos de viaje

Your travel documents

Check the documents required to fly with Canaryfly.

Tarifas

Fares

Discover the differences between our fares and what each one includes.

Tarifas

Billing and Boarding Passes

Find information about boarding passes and how to check in online.

Equipaje

Baggage

Learn all the details about baggage for your trip.

Métodos de pago

Payment Methods

Check the available options to pay and complete your bookings.

Cambios y reembolsos

Changes and Refunds

Find out how to change your flights or request a refund.

Necesidades especiales

Special Needs

Find assistance for passengers with special requirements.

Viajar con tu mascota

Traveling with your pet

Review the conditions and requirements for flying with your furry companion.

Contacto y oficinas de Canaryfly

Contact and Canaryfly offices

Find our offices or contact us through our channels.