Help Center

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If you need help, we are here!

Contact us: you can send us your congratulations and suggestions, make general inquiries, or file complaints. Tell us your situation in detail so we can assist you.

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Contact channels

If you need urgent attention or direct assistance at the airport, check the available channels to communicate with a member of our team.

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Passenger service phone numbers and email

Airport offices

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Featured questions

Do you have questions? Check the most frequently asked questions by users.

Who is Entitled to the Canary Islands Resident Discount?

What documents do I need to fly between islands if I am a Canary Islands resident?

What happens if I lose my documents or they are stolen?

Can I travel with the red card for asylum seekers or international protection applicants?

See more frequently asked questions

Most consulted categories

If you want to quickly resolve doubts, check out the most frequently asked question categories, where you will find answers to the most interesting topics.