Accessibility

At Canaryfly, we are committed to providing an accessible and inclusive experience for everyone who uses our services. For this reason, our website has been designed and developed in accordance with the Web Content Accessibility Guidelines (WCAG) established by the World Wide Web Consortium (W3C).

Our aim is to meet the AA level of WCAG 2.2, ensuring that everyone (including those with visual, hearing, motor or cognitive impairments) can navigate, understand and interact with our digital content without barriers.

Commitment to accessibility

Canaryfly is committed to making its website and mobile app accessible in accordance with Royal Decree 1112/2018 of 7 September on the accessibility of public sector websites and mobile apps, and with the UNE-EN 301 549:2022 standard. To ensure universal access, we apply the criteria of the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA.

Compliance status

This website is partially compliant with Royal Decree 1112/2018 and the UNE-EN 301549:2022 standard due to the exceptions and non-compliance in the areas listed below.

Contenido no accesible

Non-compliance:

• Insufficient semantic structure: Some content is not marked up with the appropriate semantic structure or roles (headings, ARIA landmarks, etc.), making it difficult for assistive technologies to understand.

• Navigation and focus: There may be elements where the focus order does not follow a logical sequence or the visual focus indicator is not visible when navigating with a keyboard.

• Forms and labels: Some interface components (such as flight search engines) may have incorrect labels or ‘keyboard traps’ that make it difficult to complete the booking independently.

• Contrast: In certain texts and graphics, the contrast ratio is below the minimum required (4.5:1), making it difficult for people with low vision to read.

• Non-text content: Some images may lack adequate alternative text describing their function or content.

Disproportionate burden:

Not applicable.

Content outside the scope of the legislation:

External elements or third-party components, such as payment systems, which are not under the direct control of Canaryfly and for which compliance is the responsibility of the provider of those services.

Preparation of this accessibility statement

• Date of preparation: This statement was prepared in May 2026.
• Method used: The assessment was carried out through a comprehensive self-assessment using automated audit tools (such as WAVE or AXE).
• Last revised: 18 May 2026

Comments and contact details

We know that accessibility is an ongoing process. If you encounter any difficulties when using our website or have suggestions on how to improve its accessibility, please contact us via:

• Email: attpasajero@canaryfly.es
• Online form: Contact form.

If you encounter any difficulties and need help buying tickets, printing your boarding pass or requesting information, please don’t hesitate to call us on 928 01 85 00. We’re available Monday to Sunday, from 07:30 to 21:30.

Thank you for helping us build a more accessible digital environment for everyone.