Changes and Refunds
Find out how to change your flights or request a refund.
Refunds
Information about ticket refunds, non-refundable causes, and rights in case of cancellations or delays.
In what cases will I not get a refund for my ticket?
Canaryfly does not offer refunds if the ticket has expired, has been partially used, or is a non-refundable fare.
What options do I have if my flight is cancelled?
At Canaryfly, you can choose between a full refund or alternative transport in accordance with Regulation (EC) 261/2004.
What options do I have if my flight is delayed?
If your flight is delayed by more than five hours, you can request a refund or return to your point of origin without penalty.
Changes
Modify your tickets purchased with a discount or easily correct errors in your personal data.
What if I want to change a ticket purchased at a discount?
You will have to pay the penalty and the difference in price between the promotional fare and the current fare if you wish to change a ticket purchased at a discount.
I made a mistake when entering my personal details. Can I correct them?
Yes, to correct your personal details, you must call 928 018 500 or visit a Canaryfly office at the airport to update your details.
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