Discount conditions

The discount shall include the amounts that the Passenger is required to pay for their transport and that of their baggage on air services, as well as the conditions under which these prices apply, including the remuneration and conditions offered to agents, other ancillary services, and, where applicable, ticketing fees. Applicable taxes, fees and charges shall also be included, with the exception of the infrastructure usage and the security charges; the fuel surcharge shall be included. Therefore, this discount applies to the airfare and one piece of checked baggage weighing up to 20 kg.

When booking, the Passenger must declare their resident status in order for the relevant discount to be applied.

Proof of this status shall be provided by means of electronic verification using the Passenger's national identity document (DNI), which may be sufficient to verify both the Passenger's identity and, where applicable, their place of residence.

Only in cases where it has not been possible to electronically verify residence, shall the Passenger be required to prove this status at the check-in desk by presenting a valid Certificate of Residence for Travel issued by the relevant local authority; or, where applicable, the credential from the relevant Chambers confirming one's status as an elected Member of the House of Deputies or Senator.

The Company shall not allow the Passenger to board the aircraft if it detects any irregularities in the documentation presented or discrepancies in the Passenger's identity.

Any Passenger holding a subsidised ticket who fails to provide satisfactory proof of their identity, or who is not the holder of the ticket, shall not be permitted to travel with that ticket and shall be denied boarding, or shall be required to purchase a new ticket without the corresponding subsidy.

For Passengers wishing to make use of the option to change their Ticket and/or Connecting Ticket (as provided for in these General Conditions):

I. If they change a flight to/from a non-subsidised destination to a subsidised one, their resident status will be taken into account for the new subsidised segment, provided that they provide all the documentation specified in these Conditions of Carriage.

II. If they change a subsidised flight for a non-subsidised one, they shall be required to pay the full price of the new flight, without any subsidy.

Such changes may only be made through the Call Center or Sales Offices, and may incur an additional handling fee. In general, Canaryfly operates point-to-point Flights without stopovers. In cases of point-to-point Flights, the discount shall apply only to flights from the Canary Islands, Ceuta or Melilla, and whose destinations are in the rest of Spain, and vice versa. Said Passengers shall be subject to the conditions for the aforementioned service. Under no circumstances shall the resident discount be applied to Passengers who claim it after the booking has been made. In the case of Connecting Tickets, the discount shall apply to those Segments originating in the archipelagos, Ceuta or Melilla and whose destinations are in the rest of Spain, and vice versa. In the case of Connecting Tickets, the discount shall only apply if the stopover does not exceed twelve hours in duration. The discount shall not apply to Segments whose origin or destination is different from those specified in the preceding paragraph.

1. Special discount for residents

Citizens of Spain, as well as citizens of other Member States of the European Union, or of other States party to the Agreement on the European Economic Area, or of Switzerland, their family members who are third-country nationals holding the right of residence or the right of permanent residence, and third-country nationals who are long-term or permanent residents, who can prove their status as residents of the Autonomous Communities (administrative regions) of the Canary Islands or the Balearic Islands, or of the Cities of Ceuta or Melilla, in accordance with Royal Decree (RD) 1316/2001 of 3 November 2001, as amended by RD 1340/2007, shall be entitled to discounts on fares for scheduled passenger air transport services.

The right of residence of family members of citizens of European Union Member States, or of another State party to the Agreement on the European Economic Area, shall be demonstrated in accordance with Royal Decree 240/2007, of 16 February, on the entry, free movement and residence in Spain of citizens of European Union Member States or of another State party to the Agreement on the European Economic Area. The long-term or permanent right of residence of third-country nationals referred to in the preceding paragraph shall be demonstrated in accordance with the provisions of Organic Law 4/2000, of 11 January, on the rights and freedoms of foreigners in Spain and their social integration, and its implementing regulations.

The discount percentage on fares for scheduled passenger air transport services between the Autonomous Communities (administrative regions) of the Canary Islands and the Balearic Islands, and the Cities of Ceuta and Melilla, respectively, and the rest of Spain, as well as on inter-island journeys, shall be the percentage established by the State, applicable to each direct outward or return journey.

To this effect, a direct one-way flight is deemed to be one which is undertaken from the airport or heliport on the islands, or in Ceuta or Melilla, to a final destination on the Spanish mainland, or vice versa, with no intermediate stopovers, or with stopovers, provided they are no longer than 12 hours, except for those arising from technical needs related to service or for force majeure circumstances.

For the purposes of the discounts governed by this provision, proof of resident status in the Autonomous Communities (administrative regions) of the Canary Islands or the Balearic Islands, or the Cities of Ceuta and Melilla, shall be provided by means of a valid Certificate of Residence for Travel.

Other means of proving resident status may be established by regulations, either in place of or in addition to the method provided for in this section.
At the time of check-in or boarding, the airline's staff shall verify the identity of the beneficiary whose name appears on the ticket by means of their valid national identity document, passport or residence card (as applicable), which must match the details shown on the Certificate of Residence for Travel. To this end, the airline's staff will ask the persons concerned to present the following valid documents, as appropriate:

• Spanish nationals: Their national identity document and the Certificate of Residence for Travel issued by their local city council.
• Spanish nationals under 14 years of age without a DNI: the city council's Certificate of Residence for Travel.
• Other nationals of the EU, the European Economic Area and Switzerland: the city council’s Certificate of Residence for Travel, together with a national identity document or passport.
• EU family members who are third-country or non-EU nationals with long-term or permanent resident status: the city council-issued Certificate of Residence for Travel, together with one's resident card, which must state their status as a family member or as a long-term or permanent resident.
• Members of the House of Deputies and Senators: the corresponding credentials certifying them as such.
• British citizens who were residents before 31/12/2020: TIE (Foreigner Identity Card) in accordance with Article 18.4 of the Withdrawal Agreement, and/or the city council’s Certificate of Residence for Travel, which must state their resident status prior to 31/12/2020, together with their national identity card or passport.

2. Special discount for large families

Spanish passengers who are members of large families shall also be entitled to the discount, in accordance with Order FOM/3837/2006 of 28 November and Royal Decree 1621/2005 of 30 December, as amended.

In accordance with the provisions of Order FOM 3837/2006, of 28 November, implementing Law 40/2003, of 18 November, on the protection of large families, and related legislation, Passengers wishing to benefit from this discount on domestic flights must, prior to boarding, present the original or a certified copy of their Large-Family Card proving their status as such, or said Card issued by their Autonomous Community (administrative region). At the time of check-in or boarding, airline staff shall verify the identity of the beneficiary whose name appears on the ticket by means of their identification document (national identity card or equivalent), which must match the details shown on the valid Large Family Card. Any Passenger holding a subsidised ticket who fails to provide satisfactory proof of their identity, or who is not the holder of the ticket, shall not be permitted to travel with that ticket, and shall be denied boarding, or shall be required to purchase a new ticket without the corresponding subsidy. For Connecting Tickets, the large family discount will only apply to those Segments whose departure and destination points are within Spain. Under no circumstances shall the large family discount be applied to Passengers who claim it after the booking has been made. Members of large families who also intend to apply for the resident discount must specify this intention when booking.