This policy on processing of personal data shall apply to users of the web of CANARYFLY, as well as all those individuals who provide their personal data through the tracks enabled and indicated to do so.


Personal data provided will be treated with absolute confidentiality, fair and transparent manner, committing CANARYFLY to keep secret and take the necessary measures to prevent alteration, loss or unauthorized access. To this end, CANARYFLY has the strictest procedures and security measures required to protect personal data, given the state of technology, the nature of the data stored and the risks to which they are exposed.


Responsible treatment of personal data of the user is CANARYFLY (CIF B-76013481) residing Gran Canaria Airport, Hangar L, CP 35230, Las Palmas.


Personal data collected by CANARYFLY have the following types:

  • • Identification data and location: Name, residence, pager, ID card or passport, e-mail and voice (for telephone support through our telephone contact)
  • • Data professionals, academics, training: Derivatives receiving CV`s
  • • Data finance: credit card data and other payment required to make reservations.
  • • Data on personal circumstances: Residence, large family ...
  • • Special categories of data: Personal information needs to be collected in cases necessary to provide appropriate assistance passengers during their journey, and for other purposes described below.

Users who enter data in both CANARYFLY website as on tracks mentioned in this Privacy Policy undertake to provide accurate, truthful and updated on their situation. Refusal to provide the personal data required in cases where indicated as mandatory, will make it impossible to provide the requested information or provide the required service. Likewise, when the user provides third-party data (performing check-in online, including as frequent flyer etc..) the user / passenger must first inform the applicant of the terms here exposed.


BASE legitimatingPURPOSEDESCRIPTIONRetention period
CONSENT OF THE INTERESTEDUser RegistrationPersonal data provided will be processed in order to manage the high of the user and provide the services derived from it. Data will be retained as long as the user status and, once discharged from the service, for as long as necessary to fulfill the obligations payable to the Manager are maintained.
Candidate selectionResumes received and these contain personal data will be processed in order to provide vacancies within the organization (selection, evaluation and contact with the candidate) in response to the legitimate interest of CANARYFLY.Personal data provided will be kept for the period of one year since joining the database.
commercial communications (*)Personal data collected from the user may be treated with the purpose of sending commercial communications with news, offers and promotions CANARYFLY whenever we have provided consent through pathways empowered to that end.The data provided will be retained for this purpose, while the decline in commercial communications service is not requested.
Sweepstakes and promotions The data provided will be used for the management of sweepstakes and promotions, including the publication of the identity of the winner in social media and broadcast networks CANARYFLY, whenever we have given your express consent through pathways authorized to do so.The data provided will be kept for the duration of treatment and, while the consent is not revoked.
CONTRACTUAL RELATIONSHIPTicketing management and provision of services to passengersData on purchasing tickets will be treated in order to provide services related to that, in view of the transport contract and enforceable legal obligations to both parties services.The data will be preserved as necessary to meet the obligations assumed and in any case during the limitation period for the exercise of actions prescribed by law.
Management AgenciesData registration Travel agencies will be treated for the purpose of complying with the contract between the Agency and CANARYFLY, in view of the aforementioned business relationship between both parties.The data provided will be kept as necessary to meet the obligations assumed in the contract and in any case during the limitation period for the exercise of actions prescribed by law.
Service special assistance to passengersIn the case in which the present user needs special and necessary request special categories of data they will be processed solely for that purpose on the legal basis of the contract of carriage and compliance with the regulations on this particular he is required to CANARYFLY.The shelf life of this information, will the imperative to provide the requested service in accordance with the regulations in force in each case.
LEGAL OBLIGATIONEmergency situationsIn cases where the user provides contact third parties to situations of force majeure, emergencies or disasters, such data will be processed in order to quickly provide information to anyone designated by the passenger on the basis of the legal obligation ( EU Regulation 996/2010 on investigation and prevention of accidents and incidents in civil aviation). In such cases, the passenger agrees to inform the contact person indicated on the processing of data in the terms set forth herein.The data will be preserved as necessary for the fulfillment of the obligations due to the charge
LEGITIMATE INTERESTSRequests and complaints ContactPersonal data provided by users will be processed in order to meet their requests for information, queries and complaints properly and personalized manner. Such treatment includes voice recording of the user when the contact pathway is through the helpline of CANARYFLY.Pursuant to the statutorily prescribed deadline for each case, depending on the purpose of the inquiry / complaint.
Satisfaction surveys and market researchPersonal data will be processed in order to determine the degree of user satisfaction, improve quality standards and deliver services better tailored to users' needsPersonal data will be deleted once the study / survey


The data will not be communicated or disclosed to third parties, unless authorized by the requirement or of the relevant public administrations Forces of the State Security under the applicable legal obligations to the Responsible of the treatment.


In the event that the user has made the purchase of a ticket CANARYFLY, and therefore has concluded a contract of carriage with the Responsible CANARYFLY may send you electronic commercial communications (SMS, e-mail ....) Concerning products or similar services, on the basis of prior contractual relationship and, in accordance with specified in Article 21 of the 34/2002 of 11 July, services Information Society and Electronic Commerce.

At any time, the user may object to this treatment or request removal of sending commercial electronic communications in each of the communications forwarded in accordance with the instructions provided in each shipment or, as indicated in the following section.


According to current regulations in data protection, the applicant may revoke the consent given at any time and exercise their rights of access, rectification, limiting treatment, suppression, portability, the right not to be acted upon automated and opposition addressing, with a copy of a valid identity document (such as ID card, passport or NIE), to CANARYFLY, Aeropuerto de Gran Canaria, Hangar L, C.P. 35230, Las Palmas de Gran Canaria or the following email electronic All without prejudice to the right concerned to appear before the Spanish Data Protection Agency (

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